Return and exchange policy
Sewing Booking Cancellation Policy
At Jongoma Closet, we offer both Ready to Wear and Custom Tailoring services! This Service provides all form of sewing including, garment alteration, custom made outfit for any occasion, Asobi's, and Wedding Sewing, all event sewing bookings and many more. So If you have a Style in mind and you are looking for a seamstress or fashion designer to bring it to life, please don't hesitate to contact us on Any of our social media or by Gmail.
Return and Exchange Policy
Effective Date: 1/1/2020
At Jongoma Closet Clothing Line, we are committed to providing quality services and products. Please read our return and exchange policy carefully before placing your sewing booking:
1. No Returns or Exchanges: We do not offer returns or exchanges on our products. All sales are final.
2. Cancellation Policy:
- Customers have the right to cancel their sewing booking within 48 hours of placing the order. If cancellation is made within this timeframe, a full refund will be issued.
- Cancellations made after the 48-hour window will not be entitled to a refund.
3. Deposit Requirement: A deposit of 50% of the total booking amount is required to confirm your sewing appointment. This deposit will secure your booking and is essential for our scheduling.
4. Non-Refundable Deposit: In the event of a cancellation, the deposit amount is non-refundable. By placing a sewing booking, you acknowledge and accept this non-refundable deposit policy.
5. Customer Agreement: If you are not comfortable with this policy, we kindly ask that you do not place a sewing booking with us.
6. Contact Information: For any questions or concerns regarding this policy or your booking, please reach out to us at jongomacloset@gmail.com
Thank you for your understanding and for choosing Jongoma Closet Clothing Line for your sewing needs!
Jongoma Closet
+447508379163
Jongomacloset.com